Welcome!

Welcome to coaching and welcome as a client. I look forward to working together. Following are a few guidelines that I expect my clients to maintain in order for our relationship to work. If you have any further questions, please call me (518-456-5056) or e-mail me.

• FEE: Clients pay me on time and in advance, unless prior arrangements have been made. $350.00 per month for four 30-minute calls and two 10-minute check-ins.
  
• PROCEDURE: My clients call on time. Come to the call with wins and news. Let me know what you want to work on, and be ready to be coached. Make copies of the enclosed client prep form and fax a completed form before each call. The agenda is client-generated.
  
• CALLS: Our agreement includes a set amount of calls. If you or I are on vacation, we spend more time before you/I leave and after you/I return. Four times a year, there is an "extra week" in the month's schedule. That fifth week of the month is a "no coaching" week.
  
• CHANGES: My clients give me 24 hours notice if they have to cancel or reschedule a call. If you have an emergency (illness), we will work around it. Otherwise, a missed call is not made up.
  
• EXTRA TIME: You may call between calls if you need advice, have a problem, or can't wait to share a win with me. (You can also fax or E-mail me). I enjoy delivering this extra level of service. I do not bill for additional time of this type, but I ask that you keep the extra calls to 5 or 10 minutes, please. When you leave a message, let me know if you want a call back, or if you are just sharing.
  
• PROBLEMS: If I ever say or do something that upsets you or doesn't feel right, please bring it up. I promise to do what is necessary to have you be satisfied.
  
• A MUST: It is necessary for the client to implement the coaching that is given to feel that coaching is a success. You have hired a coach to do things differently than you ever have before. If you choose to not take the coaching, and keep doing what you have always done, you will get the results you have always gotten.