| Office Policies
Confidentiality
Client contact with all KPA
staff is strictly confidential, thus insuring that
therapy may be as useful as possible. There are certain exceptions
however of which you should be aware.
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If you are using health insurance, your insurance company
will know of your visits and your diagnosis. Managed care
companies generally require also that they be informed of
other details of your situation so that they can determine
whether the services are medically necessary.
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If you are assessed to be suicidal and/or homicidal then
steps will be taken to insure your safety and/or the safety
of others, even though that might break confidentiality. Similarly,
if there is child abuse occurring, all mental health workers
are ethically and legally mandated to report the incident's)
to Child Protective Services. Typically these situations are
discussed with the patient before any action is taken.
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Assessments and therapy that are requested/mandated by an
outside agency (e.g., family court, a school district) generally
require that session information be shared with the mandating
agency, thereby reducing confidentiality.
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If you have questions or concerns about the extent of
confidentiality in your individual situation, please be sure
to discuss them with your therapist. This is especially
important for couples and family therapy, to insure that
everyone understands and is comfortable with the amount of
information to be shared.
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Information about your contact with KPA can always be
released to anyone you choose, with your written consent.
Patients often request that information be released to
their primary care physician, teachers, employers, etc. for
various reasons. If the sharing of information will be extensive,
there may be additional charges to the patient for the service.
This can be discussed with your therapist.
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No Show Policy: Appointments that are not canceled
at least 24 hours beforehand are charged full fee; insurance
companies will not cover any portion of a missed appointment,
making the entire cost (not just the usual copay) the
responsibility of the client.
Services
Provided:
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Immediate response to referrals by our trained office staff
from 9:00am - 5:00pm, Monday - Friday. Our trained professional staff will answer the phone personally
during business hours. Answering service is available
after 5:00pm at 243-2169.
- Urgent appointments are booked within 24 hours weekdays.
Routine
appointments are available within 5 working days.
- Most Insurances are accepted and billed on behalf of the
patient.
- Convenient Capital District New York locations in Guilderland,
Schodack/East Greenbush, and Clifton Park.
- Evening and daytime appointments available as well as limited weekend
hours.
- Follow up by our staff to the referring doctor is available
only with permission.
Appointment and Support Hours:
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Appointment Hours: Depending on the therapist, appointment
times are available from early in the morning through late evening,
Monday through Friday, and there is limited availability on weekends.
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Office Support Hours: Our trained support staff is available
Monday - Friday from 9:00am - 5:00pm to accept referrals, make
or cancel appointments, and answer any questions you might have.
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After-hours
support:
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For routine issues, you can leave a message on our
confidential voice mail system at any time that the office
is closed. Each therapist has a confidential message box.
Call the main
number (518) 456-5056. Each
therapist's extension number is listed by his/her name on
the staff page.
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For urgent issues or cancellations, call our answering
service at (518) 243-2169 Our answering service will
contact the "on-call" therapist to provide you with
assistance should an urgent issue arise during non-business
hours. This phone number is for use regarding
urgent issues and next day cancellations only.
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If you are faced with a life threatening emergency, please
call 911 or go to the nearest emergency room for immediate
assistance.
Directions:
Karner Psychological Associates has three offices
convenient to the Capital Region of New York State.
Get your very own personalized directions to any of our locations!
Fill out the form below with your address then choose a location to get your directions.
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Our Main Office is located at 2280 Western Ave., Guilderland -
just West of the Guilderland Public Library and 20 Mall-3 Miles
from Crossgates Mall on Western Ave.
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The East Greenbush Office
is located on Pond View Road in Schodack,
just off Interstate 90 at the Miller Road exit #10. Take a
left if coming from Albany 1 mile on your left. Enter front
entrance take corridor on right, last room on right.
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The Clifton Park Office is located at 634 Plank Road, Clifton Park, NY
12065. From the Northway take a left on Route 146;
go to the first street and turn right onto Plank Road it is
about 1 mile on your left across from Curves. We are on
the second floor. First suite on the right. From Route 146 east: pass Shenedehowa High School,
go to Plank Road. It is across from the Northway entrance.
Follow it about 1 mile. We are on the left. Go in
back door second floor, first room on the right.
Contacting
Us:
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The main phone number for all
three locations is (518) 456-5056. -
Emergency phone number (518) 243-2169
After business hours.
- Questions? Please e-mail us
- Fax number is (518) 456-6512
- Written correspondence can be sent to:
2280 Western Ave., Guilderland NY 12084
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