Frequently Asked Questions

  • What types of therapy do you do at Karner?
  • How do I make an appointment?
  • What can I expect at the first meeting?
  • Should I bring anything with me to the first meeting?
  • How much does counseling cost? Will it be covered by my insurance?
  • What types of insurance and payments do you accept?
  • What if I cannot afford the services I need?
  • Do you prescribe medications?
  • How do I choose a therapist?
  • What do I tell my child about seeing a therapist?
  • Are there employment opportunities?

What types of therapy do you do at Karner?

Mental health and wellness for individuals, family and marriage counseling, children and adolescent counseling, grief and trauma therapy, life coaching, adjustment issues of all kinds, eating disorders, ADD/ADHD evaluations, depression and anxiety, substance abuse, psychological assessments, learning disabilities, autism evaluations, anger management, anxiety disorders, conduct/behavior disorders, depression, gay/lesbian issues, sexual disorders, infertility, adoption, trans-racial parenting, Christian/religious focused therapy and more.

How do I make an appointment?

Please call 518-456-5056 and speak to Joyce (x201), or Carrie and Pat (x246) – our front desk receptionists to schedule an appointment. They schedule patient appointments with the therapists, provide appointment reminder calls, and answers most questions.

What can I expect at the first meeting?

Our first meeting (or intake appointment) will consist primarily of information gathering about the concerns that led to you scheduling the appointment. Typical information that is gathered will be current symptoms, past symptoms, previous treatments, medical history, family history, social history, and a review of any previous evaluations or other documentation. Based on the information that is gathered with the clinicians conducting your intake appointment, we will work with you to develop a treatment plan.

Should I bring anything with me to the first meeting?

Yes.  You should be prepared to pay your copay or deductible and bring proof of identity.  You may download a Welcome Packet so you don’t have to complete a new patient file upon your arrival.  It is located on our website.

There are no receptionists at any of our locations.  When you enter the waiting room you will see on the wall pockets with files.  Take the appropriate file and complete it.  (You may want to come at least 10 minutes early.)  If you have completed a Welcome Packet place it in the appropriate file.  At your scheduled time your therapist will greet you personally.  If your therapist does not come out to greet you within 10 minutes of your appointment time you will need to go the the therapists door and they will assist you.

How much does counseling cost? 

We accept an agreed amount from each carrier for your service.  You will be asked to pay the deductible or copay whichever applies.  Payment is due at the time of service.

Will it be covered by my insurance?

Call your insurance carrier and ask if mental health benefits are covered.  The number will be on the back of your insurance card.  We make every attempt to secure accurate information on your behalf, however, insurance companies have been known to misquote policies.  This is not normally the case, but it does happen.

What types of insurance do you accept?

We accept, CDPHP, MVP, Blue Shield of Northeastern NY, Blue Cross, Magellan, Fidelis, Value Options, Aetna, Cigna and others.  We will advise you when you call if it is an insurance we can bill on your behalf.

What if I cannot afford your services?

Since this is a private practice we have some limits as to what we can accept as payment in full.  We will make every attempt to meet your needs or refer you to another practice or clinic.

Do you prescribe medications?

No.  You must see a psychiatrist, psychiartric nurse practitioner or your family doctor.   We can help refer you to one.

How do I choose a therapist?

When you call our office you will speak to our intake coordinator, Marie.  Call 518-456-5056 Exty. 208 or press “0” and an operator will assist you.  She is extremely knowledgeable and will assist you in finding a person that meets your specific needs.

What do I tell my child about seeing a therapist?

Explain to him/her that it is helpful to talk to someone when you are worried or upset.
Mom/dad have found someone that they think can make you feel better.  Mom/dad go to see a person when they don’t feel happy.

Are there employment opportunities?

Yes.  We hire people frequently since we have three locations and 22 professionals on staff.  We are presently hiring at all three locations.  Please feel free to contact us by phone.  Ask for Cris 518-456-5056 Ext. 207 to learn more.

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