FREQUENTLY ASKED QUESTIONS

The key to effective therapeutic outcomes is the building of the relationship or rapport between the provider and the client. Many of our therapists use relational counseling, variations of psychodynamic therapy and Cognitive Behavioral Therapy (CBT).

Essential to this relationship is the connection the client feels with his or her therapist. If you find the connection is not there for you, then feel free to speak with our intake coordinators to reassign you to another therapist. Your satisfaction and the accomplishment of your goals is our highest priority

Please call 518-456-5056 and follow the instructions. Our intake coordinators are available Monday thru Thursday 9:30 am to 4:30 pm and Fridays 9:30 am to 12:00 Noon. If you don’t have a therapist in mind we will be happy to triage you to the person that fits your preferred location, hours available, and therapeutic preferences.

Our first meeting (or intake appointment) will consist primarily of information gathering about the concerns that led to you scheduling the appointment. Typical information that is gathered will be current symptoms, past symptoms, previous treatments, medical history, family history, social history, and a review of any previous evaluations or other documentation. Based on the information that is gathered with the clinicians conducting your intake appointment, we will work with you to develop a treatment plan. In the event that you are referred by your physician we may ask for your release to coordinate treatment planning. You should be prepared to pay your copay or deductible and bring proof of identity and your insurance information. You may download a Welcome Packet so you don’t have to complete a new patient file upon your arrival. There are no receptionists at either location. Follow these instructions: When you enter the waiting room you will see on the wall pockets with files. Take the appropriate file and complete it. (You may want to come at least 10 minutes early.) (If you have completed a Welcome Packet place it in the appropriate file that is hanging on the wall in the receptionist area.) At your scheduled time your therapist will greet you personally. If your therapist does not come out to greet you within 10 minutes in Guilderland call main office at 518-456-5056 or knock on assigned therapist door. Make sure you are at the correct location.

We accept an agreed amount from each insurance carrier for your service. You will be asked to pay the deductible or copay whichever applies. Payment is due at the time of service.

Call your insurance carrier and ask if mental health benefits are covered. You can find the number on the back of your insurance card. We would be more than happy to assist you in getting accurate benefit information at your request.

We accept, CDPHP, MVP, Blue Shield of Northeastern NY, Blue Cross, Fidelis, Value Options, Beacon Health, Aetna, Cigna, and others. We will advise you when you call if it is an insurance we can bill on your behalf.

Since this is a private practice we have some limits as to what we can accept as payment in full. We will make every attempt to meet your needs or refer you to another practice or clinic.

No. You must see a psychiatrist, psychiatric nurse practitioner, or your family doctor. We can help refer you to one.

When you call our office you will speak to an Intake Coordinator Marie, Felisha, or Pat. Call 518-456-5056 and follow the instructions. They are knowledgeable and will assist you in finding a person that meets your specific needs.

Explain to them that it is helpful to talk to someone when you are worried or upset. Mom/dad have found someone that they think can make you feel better. Mom/dad go to see a person when they don’t feel happy.

Yes. To learn more about current opportunities please contact Joe Germano, Clinical Director. Ph: 518-456-5056 Ext: 250